Descripción del puesto
Provide leadership and general supervision to 11-15 employees supporting orders and the field to ensure service, revenue, profit, expense and operating earnings targets are achieved.
- Manage and lead people to ensure high level of performance and a constant focus on customer responsiveness and service.
- Develop and implement process improvements in the areas of order processing and order expedites, invoicing and prompt resolution of customer issues to ensure a quality and timely customer experience.
- Drive employee initiative to create and promote an environment where employees are involved, empowered and committed to the success of the organization.
- Monitor and enhance employees’ individual performance through clearly defined expectations, training, coaching and counseling to achieve or exceed required results with regard to productivity, work quality and customer service.
- Develop and implement performance measurements/metrics and internal auditing programs in order to evaluate efficiency.
- Build strong relationships with internal partners and colleagues to ensure processes are effective while addressing the needs of the customer and the company.
- Manage various relationships with internal customers, external partners as well as third party suppliers as needed.
Participate in and lead cross functional improvement and process design initiatives/teams.
- Manage and lead people to ensure high level of performance and a constant focus on customer responsiveness and service.
- Develop and implement process improvements in the areas of order processing and order expedites, invoicing and prompt resolution of customer issues to ensure a quality and timely customer experience.
- Drive employee initiative to create and promote an environment where employees are involved, empowered and committed to the success of the organization.
- Monitor and enhance employees’ individual performance through clearly defined expectations, training, coaching and counseling to achieve or exceed required results with regard to productivity, work quality and customer service
- Develop and implement performance measurements/metrics and internal auditing programs in order to evaluate efficiency
- Build strong relationships with internal partners and colleagues to ensure processes are effective while addressing the needs of the customer and the company
- Manage various relationships with internal customers, external partners as well as third party suppliers as needed
- Participate in and lead cross functional improvement and process design initiatives/teams
Requisitos
- Bachelors Degree Required
- 3-5 years successful experience in sales, purchasing, product management, customer service or operations environment within a large organization.
- 1-3 years previous supervisory experience preferred.
- Ability to empower and engage employees to identify continuous process improvements and exceed customer expectations.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to partner with people throughout the organization.
- Strong problem solving and decision making skills.
- Ability to multi-task and work in a fast paced environment.